Dewey R. Whitaker

Email: Dewey@bigdewey.com 749 Whitaker Lane, Mills River, NC 28759           

Home: (828) 891-4193                                    Cell: (828) 674-1652

Work Experience

Systems Engineer, Carolina Information Technology Resource Corp., Brevard, NC Oct. 2017 to present

• Serve as networking and application expert for company providing support various businesses including Cancer Care of Western NC, veterinarian offices among others.

• Provide 24-hour networking and application support

• Implemented and maintained all hardware deployments

• Helpdesk support for Cisco, Juniper, Netgear and Watchguard systems.

• Ensured all backups function correctly

• Provide support for Exchange and Office 365 systems

• Arranged remote access for offsite users

IT Manager, Telco Community Credit Union, Asheville, NC July 2017 to Oct. 17

• One-man IT shop for community credit union.

• Active Directory and Exchange administrator for 65+ employees

• Implemented and maintained all hardware deployments

• Unix administrator for multi-level banking software

• Ensured all backups function correctly

• Provide support for Exchange and Office 365 systems

• Internal helpdesk for all employees

Installation/Networking Administrator, Multi-View Inc., Hendersonville, NC Jan. 2017 to July.  2017

• Serve as networking and application expert for company providing support for CYMA accounting – software specialized for the hospice industry.

• Office 365 administrator.

• In-house one-man IT Department

• Accounts Payable duties

Information Technology Director, Rumbling Bald Resort, Lake Lure, NC – May 2013 to Dec. 2016

• Maintained all aspects of information technology for year-round resort located on Lake Lure, NC

• Successfully implemented a campus-wide wireless network for a motor coach campground and a condominium complex

• Installed a Cisco VPN connection between golf pro shop and two restaurants located 3 miles from central office

• Migrated from end-of-life food and beverage POS to Infogenesis

• Virtualized all mission critical servers to VMWare

• Upgraded all servers from 2003 to 2012

• Migrated from local Cisco telephone system to cloud-based Star 2 Star

• Decreased total spending on outside vendors by 17%

• Created reporting system for all departments using Access and Crystal Reports

VP/Director of Information Technology, Mountain 1^st Bank & Trust, Hendersonville, NC -- August 2006 to May 2013

• Successfully grew with bank from 10 branches and $450 million in assets to 16 branches and $675 million in assets.

• Run all I.T. aspects of the bank: network administration, database administration, WAN administration, online banking security, FDIC compliance, user administration.

• Successfully migrated core processing system from Fiserv to Metavante.

• Maintain all contracts with outside vendors.

• Designed and implemented intranet web site and external web site.

• Planned, implemented and rolled out server upgrades and business software application upgrades. Maintain VPN and firewall for bank.

• Designed, created and implemented SQL reports and programs, operating more than 30 SQL servers.

   

  Consultant, Various Companies in the Triad of North Carolina -- October 2005 to July 2006

• Served as SQL Administrator for various companies in the trucking and manufacturing industries.

• Worked with Great Plains financial systems and TMW logistics software.

• Administered email and firewall and served as network administrator.

• Worked with imaging systems for documentation storage as required by various states’ Departments of Transportation.

   

  IT/EDI Manager, Accessory Brands, Inc., Winston-Salem, NC -- June 2003 to October 2005

• Performed advanced professional technology work.

• Managed the company’s computer and data resources designed and maintained for automated information systems, including database design and applications development and support.

• Work included planning, coordinating and implementing all aspects of computing within the company; included obtaining, implementing and maintaining all computers, servers and peripheral hardware and software.

• Coordinated, facilitated and implemented all aspects of Electronic Data Interchange with customers.

• Database administrator for Microsoft Navision accounting/manufacturing software.

   

   

   

  Project Manager/Database/Network Administrator, Cycle Group Inc, Mocksville, NC -- July 2000 to June 2003

• Served as Information Technology Manager for startup, global manufacturing company serving both its North Carolina and Israeli offices.

• Set up and maintained Windows NT Wide Area Network, including setting up Exchange 5.5 internally and externally (Internet), implemented Backup Exec.

• Implemented, installed and configured Microsoft Great Plains Dynamics Business.Developed custom applications to enhance Great Plains (SQL 7.0) Dynamics accounting system, including an integrated bill of lading system using SQL and Access VBA.

• Designed, developed and implemented complex sales and financial reports using MS Data Transformation Services (DTS), ProClarity Online Analytical Processing (OLAP).

• Automated and customized sales reports using Great Plains Report Writer, Access (VBA) and Crystal Reports.

• Wrote customized sales reporting system by ship to location based on user input.

• Implemented and maintained Electronic Data Interchange system with Gentran Director and Sterling Commerce.

Database Admin./Network Admin./Applications Developer, Leonard Building, Mt. Airy, NC -- June 1999 to July 2000

• Set up and maintained Windows NT Wide Area Network, including setting up Exchange 5.5 internally and externally (Internet), implemented ArcServe IT backup system.

• Implemented and maintained Proxy/DHCP server and Firewall.

• Acted as Project Leader for Great Plains eEnterprise (ERP) implementation and migration from RISC6000 system to Windows NT/SQL environment and Dynamics 5.5.

• Wrote several automated Visual Basic programs to extract data for reports and inventory tracking.

• Supervised and participated in upgrade from Dynamics 5.5 to Great Plains 6.0.

• Trained users in Sales Order Processing, Receiving and Inventory Control.

• Supervised and participated in application development between SQL 6.5/7.0 and desktop users.

• Supervised 12-person Data Entry Department.

   

   

  Network Manager/Acting IT Director, Lydall, Inc., Westex Division, Hamptonville, NC -- June 1998 to June 1999

• Responsible for all computer-related projects needed within the facility, including the Wide Area and Local Network.

• Wrote extensive document control system using Intranet and Access.

• Installed, configured and maintained 11 servers in a Novell and Windows NT environment.

• Set up and maintained Citrix Metaframe and Winframe remote access system.

• Administered and maintained Fourth Shift Manufacturing Systems Solutions (MRP) software.

• Served as corporate-wide Novell Groupwise Administrator.

• Analyzed business information requirements, designed and implemented solutions using informational technology.

   

  Senior Programmer/Analyst, Lydall, Inc., Westex Division, Hamptonville, NC -- December 1996 to June 1998

• Network Administrator for Local and Wide Area Network, including design and implementation of 50-user integrated Novell network for new division within the company.

• Project leader for installation and configuration of Groupwise email and organizational system for 18-location network.

   

  Area Coordinator, NC School of the Arts -- August 1992 to December 1996

  (While in Graduate School). Responsible for supervising a residential community of 200 artistically gifted students.

   

  Editor, The Gold Leaf Farmer, Knightdale NC -- June 1989 to August 1992

• Duties included setting editorial policy for weekly, 4500-reader, community newspaper, writing news, features, sports and editorial articles.

• Placed first in the NC Press Association contest for Editorial Columns, General Layout, and several second and third-place awards.

• In charge of computer training for Gold Leaf Publishing, the parent company of The Gold Leaf Farmer and subsidiary of The Raleigh News and Record.

   

   

  Editor, Minilab Developments -- May 1988 to June 1989

  Directed and held editorial position of national trade publication for the one-hour photo finishing industry with a circulation of 12,000. Served as spokesperson for International Minilab Association, the parent company of Minilab Developments.

Education

• Bachelors Degree, University of NC Greensboro. Major in Religion, minor in Computer Science.

   

• Work toward Masters Degree in English, UNCG, NC State University.

   

• Equivalent of Associate Degree in Network Technology, Forsyth Technical Community College.

   

• High School – Heathwood Hall Episcopal School, Columbia, SC.